Terms of Service

1. Introduction and Scope

This Service Policy applies to all users purchasing and using products via the Vithearth online platform (hereinafter referred to as "we"). By accessing and using our website, you agree to comply with all terms outlined in this policy.

2. User Account and Website Responsibility

Users are required to provide accurate and complete personal information when creating an account on our website, and are responsible for all activities under their account. We will make reasonable efforts to ensure the website runs smoothly but are not liable for interruptions due to force majeure or technical issues.

3. Product, Inventory, and Price Information Rights

We will make reasonable efforts to ensure that product details, including prices and inventory, are accurate on our website. Prices may change, and we reserve the right to adjust product prices and inventory without prior notice.

4. Order and Payment

You can place orders and make payments on our website. We will make reasonable efforts to process all orders, but we reserve the right to refuse or cancel orders after confirmation.

5. Shipping Policy

We offer shipping within the United States. Shipping costs and times depend on the order amount and shipping location. For more details, please refer to our Shipping Policy. - Orders from $0 to $99.99 will incur a shipping fee of $6.99; - Orders over $99.99 will receive free shipping; - Estimated shipping time: 5-8 business days.

6. Order Cancellation Policy

Orders can be canceled if they have not been shipped. Please contact our customer service as soon as possible to cancel your order. - Cancellation Process: Contact us by email or phone, providing your order number, payment proof, and other relevant information; - Refund Time: After order confirmation, we will process the refund within 3-5 business days. The refund will be credited back to your original payment method. For more details, please refer to our Order Cancellation Policy.

7. Return and Exchange Policy

Return and exchange are available if the item has quality issues, damage, or does not match the order. - Return/Exchange Process: Contact our customer service via email or phone, providing your order number, payment proof, issue description, and relevant images or videos; - Refund Time: After we confirm the return and condition of the item, we will process the refund within 3-5 business days, and the refund will be credited back to your original payment method; - Exchange Time: After confirming the exchange eligibility, we will ship the new item within 2-3 business days. For more details, please refer to our Return and Exchange Policy.

8. Disputes and Applicable Law

If any dispute arises, both parties agree to attempt to resolve it through amicable negotiation. If negotiation fails, the dispute will be submitted to the court located in our jurisdiction. The applicable law will be the law of our jurisdiction.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information in compliance with applicable laws. For more details, please refer to our Privacy Policy.

10. Intellectual Property

All content on our website, including text, images, icons, trademarks, and other materials, is the property of Vithearth or its licensors, and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of such content is prohibited.

11. Limitation of Liability

We are not liable for any direct or indirect damages arising from the use of our website or the purchase of products. While we strive to ensure the accuracy of the information on our website, we make no guarantees regarding the completeness, accuracy, or timeliness of the information.

12. Modification of Service Terms

We reserve the right to modify this Service Policy at any time. Any modifications will be posted on our website and will take effect immediately. Please review this policy regularly to stay updated on any changes.

13. Contact Us

If you have any questions or need further assistance, please contact us using the following methods:
Address: 130 N Cleveland St Apt B, Albany, GA 31701-0022, US
Phone: +1 (631) 252-3805
Email: info@vithearth.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)

If you have any questions, feel free to contact us at any time. We are here to assist you.