Refund Policy

Returns & Exchanges

We aim to make your shopping experience simple, transparent, and worry-free. Below you will find a clear explanation of how our return and exchange process works.

Validity Period

You may request a return or exchange within 45 days of receiving your order.

Conditions for Returns & Exchanges

A return or exchange may be requested in the following situations:

• The item has visible cosmetic or exterior defects
• The item has quality or functional issues
• The item presents unusual odors, noticeable color differences, or similar concerns
• You received an incorrect item
• You wish to return or exchange the item for any reason within the allowed return period

How to Request a Return

Please contact us via email or phone and provide the following information:

• Your order number
• Proof of payment
• The reason for your return request
• Photos or videos clearly showing the issue (if available)

Our customer service team will carefully review your request. If approved, we will provide the return address along with detailed instructions.

Once you receive the instructions, please return the item to the provided address and wait for confirmation upon delivery.

After the item has been received and inspected, we will proceed with the refund if it meets our return conditions. For more details, please refer to our refund policy.

How to Request an Exchange

To request an exchange, please contact us with the same information listed above:

• Order number
• Proof of payment
• Reason for exchange
• Photos or videos (if available)

Once your request is approved, we will provide the return address. After we receive and verify the returned item, your replacement will be shipped within 2–3 business days.

Return Address

130 N Cleveland St Apt B, Albany, GA 31701-0022, US

Refund Information

Once your return has been confirmed and approved, refunds are typically processed within 3–5 business days.

All refunds will be issued to your original payment method (such as credit card, Visa, or MasterCard) for security and traceability.

Shipping Costs

• If the issue is related to the product (defects, damage, incorrect item, color or odor issues, etc.), we will cover the return shipping costs.
• For returns or exchanges due to personal reasons, the customer is responsible for the return shipping costs.

Responsibility & Support

We strive to handle every eligible request efficiently and fairly. To help us do so, please ensure that all information provided is accurate and complete.

If delays occur due to missing or incorrect information, our support team will still assist you as quickly as possible.

Return Labels

Each package generally includes a return label to make the return process easier and more convenient.

Contact Information

If you have any questions or need assistance, please feel free to contact us:

Address: 130 N Cleveland St Apt B, Albany, GA 31701-0022, US
Phone: +1 (631) 252-3805
Email: info@vithearth.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)