Refund Policy

Return & Exchange Validity

You have 45 days from the date of receipt to request a return or exchange.

Return & Exchange Conditions

You can request a return or exchange under the following conditions:

• Item has appearance issues;
• Item has quality problems;
• Item has odors, severe color differences, or other issues;
• Incorrect items received;
• Return or exchange without reason.

Return Process

- Contact us via email or phone to request a return and provide your order number, payment proof, reason for return, and related photos or videos.
- Our customer service team will process your return request. If approved, we will contact you with the return address.
- You need to return the item to the provided return address and wait for us to receive the item.
- Once we receive the item, we will immediately inspect it to verify the reported issue. If the item meets the return criteria, we will initiate a refund. For more details about refunds, please refer to our refund policy.

Exchange Process

- Contact us via email or phone to request an exchange and provide your order number, payment proof, reason for exchange, and related photos or videos.
- Our customer service team will process your exchange request. If approved, we will contact you with the return address.
- You need to return the item to the provided return address and wait for us to receive the item.
- Once we receive the item, we will immediately inspect it to verify the reported issue. If the item meets the exchange criteria, we will ship the new item to your address within 2-3 business days.

Return Address

Address: 130 N Cleveland St Apt B, Albany, GA 31701-0022, US

Refund Information

Once the return is confirmed, we will process the refund within 3 to 5 business days. The refund will be returned to your original payment method (e.g., credit card, Visa, or MasterCard).

Fee Policy

- For items with appearance issues, quality problems, odors, severe color differences, incorrect items, etc., we will cover the shipping costs.
- For returns or exchanges without reason, you will be responsible for the return shipping costs.

Liability Statement

We will make every effort to process your return or exchange request and ensure all eligible returns and exchanges are handled promptly. Please ensure accurate return/exchange information is provided and follow the proper procedure to help us resolve the issue more efficiently. We will assist you in resolving any delays or issues caused by inaccurate information or improper procedures.

Return Labels

Each package contains a return label for your convenience when returning items.

Contact Us

If you have any questions or need further assistance, please contact us via the following methods:
Address: 130 N Cleveland St Apt B, Albany, GA 31701-0022, US
Phone: +1 (631) 252-3805
Email: info@vithearth.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)