Order Cancellation Policy

You can request to cancel your order before it is processed. Once the order has entered the shipping process or has already been shipped, cancellation will not be possible. We recommend contacting us as soon as possible to ensure timely cancellation of your order.

2. Order Cancellation Process

- Contact our customer service team via email or phone to request an order cancellation and provide your order number, payment proof, and other relevant information.
- Our customer service team will immediately process your cancellation request, and upon approval, we will inform you of the result and arrange for a refund.

3. Refund Information

Once the order cancellation is confirmed, we will process the refund within 3 to 5 business days. The refund will be returned to your original payment method (e.g., credit card, Visa, or MasterCard).

4. Contact Us

If you have any questions or need further assistance, please contact us using the following methods:
Address: 130 N Cleveland St Apt B, Albany, GA 31701-0022, US
Phone: +1 (631) 252-3805
Email: info@vithearth.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (EST)

If you have any questions, feel free to contact us at any time. We are here to assist you.