Shipping Policy

 

Shipping Information

We are committed to ensuring your order is delivered safely, efficiently, and with minimal inconvenience. Please review the information below for full details.

Delivery Area

At this time, we only ship within the United States. Orders from other countries or regions cannot be processed.

Shipping Fees

  • Orders from US$0.00 to US$99.99: Shipping fee of US$6.99
  • Orders over US$99.99: Free shipping

All product prices already include applicable taxes. No additional charges will be applied at checkout.

Order Cut-off Time

  • Orders placed before 6:00 PM (EST): Processed the same business day
  • Orders placed after 6:00 PM (EST): Processed on the next business day
  • Orders placed on weekends or public holidays: Processed on the next available business day

Processing Time

Orders are generally processed and shipped within 2–3 business days.

Shipping Duration

Once dispatched, delivery typically takes 5–8 business days.

Please note that actual delivery times may vary depending on the shipping carrier and destination.

Shipping Carriers

We work with trusted carriers such as DHL, FedEx, and UPS to ensure reliable and secure delivery.

Order Tracking

Once your order has been shipped, tracking information will be provided so you can monitor your shipment directly on the carrier’s official website.

Liability Statement

While we strive to ensure smooth and timely delivery, occasional delays, losses, or unforeseen issues may occur during transit.

In such cases, we will fully assist you in resolving the issue as quickly as possible.

To help avoid delivery problems, please ensure that all shipping information is accurate and complete at the time of order placement.

Delivery Instructions

Upon receiving your package, please:

  • Inspect the package for any visible damage before signing
  • Note any issues on the delivery receipt if applicable
  • Contact us immediately so we can assist you promptly

Contact Information

If you have any questions or require assistance, please contact us:

Address: 130 N Cleveland St Apt B, Albany, GA 31701-0022, US
Phone: +1 (631) 252-3805
Email: info@vithearth.com
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

 

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